Last updated: 6 August 2026

1. Introduction

This privacy policy explains how Driver Reform collects, uses, stores and protects personal information when you visit or interact with the website:

https://driverreform.co.uk/

This policy applies specifically to information collected through the website, including website forms, cookies, analytics tools and technical website records.

Driver Reform is the data controller responsible for personal information collected through this website.

For privacy related questions or requests, please contact:

Email: info@driverreform.co.uk

2. Data protection law

We process personal information in accordance with applicable UK data protection legislation, including:

1. The UK General Data Protection Regulation

2. The Data Protection Act 2018

3. The Privacy and Electronic Communications Regulations 2003, as amended

4. Other applicable UK privacy and electronic communications legislation

3. Information we may collect

Information you provide

We may collect personal information when you:

1. Complete a contact, enquiry, assessment or booking form

2. Contact us using an email address or telephone link displayed on the website

3. Request information about a service

4. Submit documents or information through a website form

5. Subscribe to communications, where this option is available

6. Provide feedback or report a website problem

This information may include:

1. Your name

2. Your email address

3. Your telephone number

4. Your preferred method of contact

5. Information contained within your message or enquiry

6. Information about the service you are interested in

7. Documents or files you choose to provide

8. Any other information you voluntarily submit

Some enquiries may contain information about driving offences, penalties, disqualifications, court proceedings or related circumstances. We treat this information as higher risk personal information and only process it where necessary and permitted by law.

Please do not provide sensitive personal information through a general website contact form unless it is relevant to your enquiry or has been specifically requested.

Information collected automatically

When you visit the website, certain technical information may be collected automatically, including:

1. Your Internet Protocol address

2. Browser type and version

3. Device type

4. Operating system

5. Screen resolution

6. Approximate location derived from your Internet Protocol address

7. The pages you visit

8. The date and time of your visit

9. The amount of time spent on the website

10. The website or search engine that referred you

11. Website interaction and navigation information

12. Error, security and server log information

13. Your cookie consent choices

Some of this information is collected through cookies and similar technologies. Non essential information is only collected where the required consent has been provided.

4. How we use your information

We may use personal information collected through the website for the following purposes.

Responding to enquiries

We use the information you provide to respond to questions, discuss services, provide requested information and take steps requested by you before entering into an agreement.

Our lawful basis will normally be taking steps at your request before entering into a contract or our legitimate interest in responding to enquiries.

Providing requested services

Where an enquiry progresses into a service, we may use the information to arrange, administer or provide that service.

Our lawful basis will normally be the performance of a contract or taking steps before entering into a contract.

Information collected after you become a customer may also be covered by separate service terms or privacy information.

Operating and protecting the website

We may process technical information to:

1. Keep the website working correctly

2. Maintain website security

3. Prevent spam, fraud, misuse and unauthorised access

4. Diagnose faults and technical problems

5. Manage website performance

6. Create and maintain website backups

7. Protect our legal rights and systems

Our lawful basis is our legitimate interest in operating a secure, reliable and effective website. In some circumstances, processing may also be necessary to comply with a legal obligation.

Website analytics

Where you have given consent, we may use analytics technologies to understand how visitors use the website.

This may include analysing:

1. Which pages are visited

2. How visitors reach the website

3. How long visitors remain on particular pages

4. Which devices and browsers are used

5. Whether visitors experience technical errors

6. How visitors navigate through the website

We use this information to improve the website, its content and its performance.

Our lawful basis for analytics cookies and similar technologies is your consent.

Marketing communications

We will only use personal information collected through the website for email or electronic marketing where we have a lawful basis to do so.

Where consent is required, marketing messages will only be sent after you have actively chosen to receive them.

Submitting a general enquiry does not automatically subscribe you to marketing communications.

You may withdraw your consent or unsubscribe from marketing at any time.

Legal and regulatory purposes

We may use or retain information where reasonably necessary to:

1. Comply with legal or regulatory obligations

2. Respond to lawful requests from public authorities

3. Establish, exercise or defend legal claims

4. Investigate complaints or disputes

5. Prevent or detect unlawful activity

6. Protect the rights, safety or property of Driver Reform, website users or other people

The lawful basis may be compliance with a legal obligation or our legitimate interest in protecting our legal rights.

5. Cookies and similar technologies

Cookies are small files that may be stored on your device when you visit a website. Similar technologies may include scripts, pixels, tags, local storage and tracking technologies.

The website uses a cookie consent banner that allows you to accept, reject or manage non essential cookies.

Strictly necessary cookies

Strictly necessary cookies support essential website functions, security, form submissions, consent preferences and technical operation.

These cookies may be used without consent where they are necessary to provide the website or a function you have requested.

Analytics cookies

Analytics cookies help us understand how visitors use the website. These cookies will only be activated after you have provided consent, unless an applicable legal exception permits their use.

Functionality cookies

Functionality cookies may remember choices or enable optional website features. Where these cookies are not strictly necessary, they will only be activated with your consent.

Marketing cookies

Marketing cookies may be used to measure campaigns, understand advertising performance or provide more relevant advertising.

Where used, these cookies will only be activated after you have provided consent.

Managing your preferences

You can manage or withdraw your cookie consent using the cookie settings option provided on the website.

Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.

You can also control cookies through your browser settings. Blocking certain cookies may affect how some parts of the website operate.

The website’s cookie banner or cookie settings panel should provide current information about the cookies in use, including their provider, purpose, category and duration.

6. Embedded content and external services

The website may contain embedded content or features provided by other organisations, such as:

1. Videos

2. Maps

3. Social media content

4. Booking tools

5. Review platforms

6. Payment or form services

Embedded services may collect information about your device or interaction with their content.

Where an embedded service uses non essential cookies or similar technologies, it should not be activated until the required consent has been provided.

The relevant provider will process information according to its own privacy information.

7. Who we may share information with

We do not sell personal information collected through the website.

We may share information with carefully selected service providers where necessary to operate and protect the website. These may include:

1. Website hosting providers

2. Website developers and maintenance providers

3. Email and communication providers

4. Form and spam prevention providers

5. Analytics providers

6. Cookie consent management providers

7. Cloud storage and backup providers

8. Information technology and security providers

9. Customer management or booking platforms connected to the website

10. Professional advisers, including legal or compliance advisers

We may also disclose information:

1. Where required by law

2. In response to a valid request from a court, regulator or public authority

3. To protect our legal rights

4. In connection with a merger, sale, restructuring or transfer of the website or its operator

Service providers are only permitted to process personal information for the agreed purpose and must protect it appropriately.

8. International data transfers

Some website service providers may store or process information outside the United Kingdom.

Where personal information is transferred outside the United Kingdom, we will take reasonable steps to ensure that an appropriate legal safeguard is in place.

This may include:

1. Transferring information to a country covered by UK adequacy regulations

2. Using an approved International Data Transfer Agreement

3. Using the UK Addendum to approved contractual clauses

4. Applying additional technical and organisational safeguards where appropriate

Further information about a relevant transfer may be requested using the privacy contact details in this policy.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods are determined by considering:

1. The nature and sensitivity of the information

2. The reason the information was collected

3. Whether an enquiry remains active

4. Whether the information is required to provide a requested service

5. Website security and technical requirements

6. Legal, regulatory and accounting obligations

7. Applicable limitation periods

8. The need to establish, exercise or defend legal claims

General website enquiries that do not progress further will normally be deleted or anonymised after a reasonable follow up period.

Technical logs, security records, website backups and cookie consent records may be retained for different periods where necessary for security, restoration, troubleshooting or compliance purposes.

When information is no longer required, it will be securely deleted or anonymised.

10. How we protect information

We use reasonable technical and organisational measures to protect personal information against:

1. Unauthorised access

2. Accidental loss

3. Unlawful disclosure

4. Misuse

5. Alteration

6. Destruction

These measures may include secure hosting, access controls, encryption, software updates, website monitoring, backups and restrictions on who can access personal information.

No internet based system can be guaranteed to be completely secure. You should avoid submitting unnecessary sensitive information through general website forms.

11. Your data protection rights

Depending on the circumstances and the lawful basis being used, you may have the following rights:

1. The right to be informed: You have the right to receive clear information about how your personal information is used.

2. The right of access: You may request a copy of the personal information we hold about you.

3. The right to rectification: You may ask us to correct inaccurate or incomplete information.

4. The right to erasure: You may ask us to delete your personal information in certain circumstances.

5. The right to restrict processing: You may ask us to limit how your information is used in certain circumstances.

6. The right to data portability: You may have the right to receive certain information in a structured, commonly used and machine readable format.

7. Rights relating to automated decision making: You may have rights where a significant decision is made solely through automated processing.

8. The right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time.

Your right to object

You may object to processing based on legitimate interests in certain circumstances.

You have an absolute right to object to your personal information being used for direct marketing.

To exercise a right, contact:

info@driverreform.co.uk

We may need to request information to confirm your identity before completing a request. This helps prevent personal information from being disclosed to someone who is not authorised to receive it.

There is normally no charge for exercising your rights. A reasonable fee may be charged, or a request may be refused, where permitted by law and where a request is clearly unfounded or excessive.

12. Complaints

Please contact us first if you have concerns about how personal information has been handled:

Email: info@driverreform.co.uk

You also have the right to complain to the Information Commissioner’s Office, which is the United Kingdom’s independent data protection regulator.

You can find complaint information and contact options through the Information Commissioner’s Office website.

13. Third party websites

The website may contain links to websites operated by other organisations.

This policy does not apply to those external websites, and we are not responsible for their privacy practices, content or security.

You should review the privacy policy of any external website before providing personal information.

14. Changes to this policy

We may update this policy where:

1. The website or its functionality changes

2. New service providers or technologies are introduced

3. Our data processing activities change

4. Data protection law or regulatory guidance changes

The latest version will be published on this page with an updated revision date.

15. Contact us

For questions about this policy, the use of personal information through the website or your data protection rights, contact:

Driver Reform

Website: https://driverreform.co.uk/

Email: info@driverreform.co.uk